Frequently asked questions
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How often should the soft tip be replaced?
We recommend changing the soft tip monthly for hygenic reasons, or when it's been damaged.
How to clean the soft tips?
- Clean daily with a soft and dry tissue.
- Clogged soft tips can be rinsed off under streaming tepid water. In case of severe or persistent dirt, if a change in the properties or damage of the material occurs, the soft tip should always be replaced.
- In case of severe dirt, you may clean it either with special (moist) cleaning tissues, with soluble cleaning tablets for hearing aid products or you may alternatively have it cleaned with an ultrasound cleaner at the store.
How to clean the behind-the-ear or in-ear module?
- Clean daily with a soft and dry tissue.
- In case of severe dirt, wipe with special (moist) cleaning tissues for hearing aids.
How long is your warranty?
For the hearing aids, we provide a standard warranty of 2 years.
Are your hearing aids really invisible?
Our Q hearing aid product line consist of CIC hearing aids that go completely in the ear canal. When carefully looking, one can still see the hearing aid, but the aid will typically go unnoticed.
NOAHlink doesn’t work with Qfit 2.0.
Please use a Hi-Pro
When installing Qfit 2.0 into NOAH we get a MS error message.
It is safe, you can continue the installation.
The Qleaf battery pill sometimes doesn’t make consistent contact.
Please reinsert and gently push and squeeze device.
How can I change the battery of the Qleaf without having to take the soft-tip off completely?
You can pull the soft-tip back about 3/4 of the way and leave it on and then push battery out, and place a new battery in.
When programming the Qleaf Pro and Ytango using a USB HiPro there is sometimes a "rumble" (low freq noise).
This is a problem generated by the HiPro with some older USB ports. Use a different computer or when using a laptop: run on battery (unplug from power supply).
Using Windows XP with NOAHlink gives the message: No connection found.
Update NOAH to version 3.7 or higher.
Qfit 3.1 will not show all navigation buttons (left side), under windows 7 (or other version).
Check under start>control panel>display, that the setting of the text size (dpi) is at 100%.
Devices are not recognized when using X-programming cables.
Programming the ExSilent hearing aids can be done by using the ExSilent CS44 cables or using the cables from Siemens.