Frequently asked questions
Where can I buy ExSilent products?
ExSilent works with distributors. To view the support in your country, please see our list of distributors.
I'm interested in your products. Can you keep me updated?
ExSilent distributes a quarterly newsletter. You can read past issues and sign up for a subscription here.
Are your hearing aids really invisible?
Our Q hearing aid product line consist of hearing aids that go completely in the ear canal. When carefully looking, one can still see the hearing aid, but the aid will typically go unnoticed.
How long does the battery last?
With regular daily use, the battery should typically last 7-9 days.
How often should the soft tip be replaced?
We recommend changing the soft tip monthly for hygenic reasons, or when it's been damaged.
How should the soft tips be cleaned?
- Clean daily with a soft and dry tissue.
- In case of severe dirt, you may clean it either with special (moist) cleaning tissues, with soluble cleaning tablets for hearing aid products or you may alternatively have it cleaned with an ultrasound cleaner.
- Clogged soft tips can be rinsed off under streaming tepid water. In case of severe or persistent dirt, if a change in the properties or damage of the material occurs, the soft tip should always be replaced.
How to clean the behind-the-ear or in-ear module?
- Clean daily with a soft and dry tissue.
- In case of severe dirt, wipe with special (moist) cleaning tissues for hearing aids.
How long is the warranty?
The standard warrenty is 2 years. Please contact your sales agent for the specific terms and conditions.
My unit is broken. How can I get it repaired?
Please visit the store where you bought the device and we can get your product repaired. If you can't reach your store, you can fill in our support form.